Can I return my artwork purchase?
We want you to love your purchase. If for any reason you are not completely satisfied with your order, email us at firstname.lastname@example.org. You may return it within 7 days of receipt and receive a full refund for the price of the painting or retail product, minus shipping and handling costs.
Are shipping charges refunded?
Shipping charges will be refunded only if the return is for a painting that arrived damaged. In all other cases the customer must pay for shipping the painting back to our gallery.
What condition does the artwork need to be in?
Returned products must be returned in new or unused condition and contain all original materials included with the shipment for a full refund. We cannot replace or provide credit for a returned product that is incongruent with the condition of your original order(s).
How should I ship back the artwork?
We strongly encourage you to return your product via a trackable method. We cannot replace or provide credit for any product lost during return shipping.
How do I start the return process?
Please email us at email@example.com to inform us that you would like to return an order for a refund. Be sure to specify the reason for the return. We will then get back to you with shipping instructions. We will issue a refund only if you follow our shipping instructions.
Include the product you wish to return along with all original packing materials.
RETURN BY MAIL INSTRUCTIONS:
- Please email us at firstname.lastname@example.org to inform us that you would like to return an order for a refund. Be sure to specify the reason for the return.
- Return the product via a trackable method to ensure that the product is not lost during shipping. We cannot issue a refund for lost products. Once we receive the returned painting, we will credit your original method of payment. You can expect to receive your refund within 5-10 business days after we receive the returned painting. In many cases you will receive a refund sooner, but we estimate 5-10 business days after we receive the returned painting because of the time required for product inspection (up to 5 business days), and processing from your bank or credit card company (up to 5 business days).
- We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your order.